PossibleNOW

Overview

Access Management

Logging into DNCSolution

Single Sign-on (SSO)

Password Policy

Managing Your Password

Multi-Factor Authentication (MFA)

Getting Started

Dashboard

User Management

User Roles

Add User 

Edit User 

QuickCheck

Manage QuickCheck Settings

Number QuickCheck

Viewing QuickCheck Results

Reports

Navigating the Reports Page

Number Research Report

List Refresh Report

Compliant List Processing Log Report

Default

DNCSolution Help Docs

Production

Interactive QuickCheck

QuickCheck Validation & Errors

Uploading a File to QuickCheck

Viewing Call Curfew Details

Viewing Number Details

Viewing QuickCheck History

<p class="slate-p " ><span style="color:#000000">The DNCSolution Help Docs are your go-to resource for learning the new DNCSolution QuickCheck application. The docs include up-to-date documentation covering all features and functionality, designed to help you build a complete understanding of the platform.</span></p><p class="slate-p " ><span style="color:#000000">The documentation includes a built-in AI-powered search tool that quickly surfaces the most relevant information. Simply type your question into the search bar to get started.</span></p><div style="width:100%;
	min-width:100%;" class="callout-widget" data-type=info ><div class="callout-icon"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10.0628 14.1676C10.2434 14.1676 10.3927 14.1086 10.5107 13.9905C10.6288 13.8725 10.6878 13.7232 10.6878 13.5426V9.77177C10.6878 9.6051 10.6253 9.46274 10.5003 9.34469C10.3753 9.22663 10.2295 9.1676 10.0628 9.1676C9.88227 9.1676 9.73296 9.22663 9.61491 9.34469C9.49685 9.46274 9.43783 9.61205 9.43783 9.7926V13.5634C9.43783 13.7301 9.50033 13.8725 9.62533 13.9905C9.75033 14.1086 9.89616 14.1676 10.0628 14.1676ZM10.0003 7.62594C10.1948 7.62594 10.358 7.56344 10.4899 7.43844C10.6219 7.31344 10.6878 7.15371 10.6878 6.95927C10.6878 6.76482 10.6219 6.59816 10.4899 6.45927C10.358 6.32038 10.1948 6.25094 10.0003 6.25094C9.80588 6.25094 9.64269 6.32038 9.51074 6.45927C9.3788 6.59816 9.31283 6.76482 9.31283 6.95927C9.31283 7.15371 9.3788 7.31344 9.51074 7.43844C9.64269 7.56344 9.80588 7.62594 10.0003 7.62594ZM10.0003 18.3343C8.81977 18.3343 7.72255 18.1225 6.70866 17.6989C5.69477 17.2752 4.81283 16.6884 4.06283 15.9384C3.31283 15.1884 2.72602 14.3065 2.30241 13.2926C1.8788 12.2787 1.66699 11.1815 1.66699 10.0009C1.66699 8.83427 1.8788 7.74399 2.30241 6.7301C2.72602 5.71621 3.31283 4.83427 4.06283 4.08427C4.81283 3.33427 5.69477 2.74399 6.70866 2.31344C7.72255 1.88288 8.81977 1.6676 10.0003 1.6676C11.167 1.6676 12.2573 1.88288 13.2712 2.31344C14.285 2.74399 15.167 3.33427 15.917 4.08427C16.667 4.83427 17.2573 5.71621 17.6878 6.7301C18.1184 7.74399 18.3337 8.83427 18.3337 10.0009C18.3337 11.1815 18.1184 12.2787 17.6878 13.2926C17.2573 14.3065 16.667 15.1884 15.917 15.9384C15.167 16.6884 14.285 17.2752 13.2712 17.6989C12.2573 18.1225 11.167 18.3343 10.0003 18.3343ZM10.0003 17.0843C11.9448 17.0843 13.6114 16.3898 15.0003 15.0009C16.3892 13.612 17.0837 11.9454 17.0837 10.0009C17.0837 8.05649 16.3892 6.38982 15.0003 5.00094C13.6114 3.61205 11.9448 2.9176 10.0003 2.9176C8.05588 2.9176 6.38921 3.61205 5.00033 5.00094C3.61144 6.38982 2.91699 8.05649 2.91699 10.0009C2.91699 11.9454 3.61144 13.612 5.00033 15.0009C6.38921 16.3898 8.05588 17.0843 10.0003 17.0843Z" fill="#3960B4"></path></svg></div><div ><p class="slate-p " ><span style="color:#000000">This Help Center contains documentation for the new </span><a href="https://app.dncsolution.com/" target=""><span style="color:#6C9EEB">DNC QuickCheck</span></a><span style="color:#000000"> application. For documentation related to the existing DNC application, please refer to the Help section available within </span><a href="https://www4.dncsolution.com/" target=""><span style="color:#6C9EEB">DNCSolution</span></a><span style="color:#000000">.</span></p></div></div><p class="slate-p " ><span style="color:#000000">Questions? Problems? Need more info? Contact our support team at support@possiblenow.com for assistance.</span></p><h2 class="slate-h2 " ><span style="color:#000000">What is DNCSolution?</span></h2><p class="slate-p " ><span style="color:#000000">DNCSolution is an API-first Do Not Contact platform that helps you comply with federal and state-mandated Do Not Contact regulations such as TCPA, CASL, and CAN-SPAM regulations. With Interactive, SFTP, and Bulk Scrubbing, DNCSolution makes your Do Not Contact scrubbing process effortless. Additionally, its purpose-built API is designed for seamless integration with all contact center applications, enabling real-time data synchronization and complete TCPA compliance management. This ensures customer outreach efforts, whether through calls, emails, or text messaging, are always accurate and aligned with regulatory requirements while maintaining the right contact status at all times based on your Do Not Contact configuration.</span></p><h2 class="slate-h2 " ><span style="color:#000000">How can DNCSolution help you?</span></h2><p class="slate-p " ><span style="color:#000000">Managing compliance with ever-changing Do Not Contact regulations can be complex. Whether you have one call center or a hundred, or an agent network that numbers in the thousands, DNCSolution is uniquely designed to address all your Do Not Contact compliance needs.</span></p><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">Handle high volume scrubbing against all relevant Do Not Contact databases</strong></span></p><ul class="slate-ul " ><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">All in one solution:</strong></span><span style="color:#000000"> Gain access to all relevant Do Not Call lists lookup including state, federal, wireless, and company-specific lists.</span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">Litigator List:</strong></span><span style="color:#000000"> Access the TCPA known Litigator List for added confidence in avoiding unnecessary risk.</span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">Established Business Relationships:</strong></span><span style="color:#000000"> Include the EBR Manager to identify contacts that are eligible for marketing communications.</span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">DNCQuickcheck:</strong></span><span style="color:#000000"> Integrate DNCQuickcheck into your CRM, so your agents can instantly check the Do Not Call status of phone numbers.</span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">Wireless e-Signature:</strong></span><span style="color:#000000"> Leverage our Wireless e-Signature compliance application to easily collect express written consent.</span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">Call Curfew, SOE, and Holidays:</strong></span><span style="color:#000000"> Apply custom calling time restrictions, state of emergency, and holiday rules.</span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">Reassigned Numbers Database:</strong></span><span style="color:#000000"> Leverage the FCC&apos;s reassigned number database to identify and avoid dialing numbers that have been reassigned, reducing the risk of reaching the wrong contact while ensuring safe harbor defense.</span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">DNCAudit: </strong></span><span style="color:#000000">Close the gap in the monitoring and enforcement process by identifying any Do NotCall violations after the calls have been made — even if the company was not cited.</span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">International Scrubbing: </strong></span><span style="color:#000000">Conduct international scrubbing in all countries that offer a scrubbing service. Comply with Canada&apos;s National Do Not Call List. Learn more about the Canadian requirements by clicking </span><a href="https://www.lnnte-dncl.gc.ca/index-eng" target=""><span style="color:#000000">here</span></a><span style="color:#000000">.</span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">Consent and Preference Management:</strong></span><span style="color:#000000"> DNCSolution is the only Do Not Contact platform that&apos;s natively integrated with MyPreferences, the leading enterprise consent and preference management solution. From data compliance to full-scale preference and consent management, all in one place.</span></div></li></ul><p class="slate-p " ></p><p class="slate-p " ></p><p class="slate-p " ></p>

The DNCSolution Help Docs are your go-to resource for learning the new DNCSolution QuickCheck application. The docs include up-to-date documentation covering all features and functionality, designed to help you build a complete understanding of the platform.

The documentation includes a built-in AI-powered search tool that quickly surfaces the most relevant information. Simply type your question into the search bar to get started.

Questions? Problems? Need more info? Contact our support team at support@possiblenow.com for assistance.

DNCSolution is an API-first Do Not Contact platform that helps you comply with federal and state-mandated Do Not Contact regulations such as TCPA, CASL, and CAN-SPAM regulations. With Interactive, SFTP, and Bulk Scrubbing, DNCSolution makes your Do Not Contact scrubbing process effortless. Additionally, its purpose-built API is designed for seamless integration with all contact center applications, enabling real-time data synchronization and complete TCPA compliance management. This ensures customer outreach efforts, whether through calls, emails, or text messaging, are always accurate and aligned with regulatory requirements while maintaining the right contact status at all times based on your Do Not Contact configuration.

Managing compliance with ever-changing Do Not Contact regulations can be complex. Whether you have one call center or a hundred, or an agent network that numbers in the thousands, DNCSolution is uniquely designed to address all your Do Not Contact compliance needs.

Handle high volume scrubbing against all relevant Do Not Contact databases

<p class="slate-p " ><span style="color:#000000">Managing access in DNCSolution is simple and streamlined, ensuring that users may easily be granted or restricted access to various areas of the application maintaining a high level of security and access control. You may configure Single Sign-On (SSO) for seamless authentication from other internal apps, enable Multi-Factor Authentication (MFA) for login security, and set up customizable password policies to meet your organization&apos;s requirements.</span></p><p class="slate-p " ></p>

Managing access in DNCSolution is simple and streamlined, ensuring that users may easily be granted or restricted access to various areas of the application maintaining a high level of security and access control. You may configure Single Sign-On (SSO) for seamless authentication from other internal apps, enable Multi-Factor Authentication (MFA) for login security, and set up customizable password policies to meet your organization's requirements.

<p class="slate-p " ><span style="color:#000000">You can use the top-level navigation bar to navigate across the DNCSolution UI. </span></p><div style="text-align:left"><img src="https://d24lr4zqs1tgqh.cloudfront.net/726e93ca-98b8-4aa2-9fa1-d608a20ebc10.jpg" style="
              width:1497px;
	            height:84px;
	            aspect-ratio:1497 / 84"
         /></div><div style="width:100%;
	min-width:100%;" class="callout-widget" data-type=info ><div class="callout-icon"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10.0628 14.1676C10.2434 14.1676 10.3927 14.1086 10.5107 13.9905C10.6288 13.8725 10.6878 13.7232 10.6878 13.5426V9.77177C10.6878 9.6051 10.6253 9.46274 10.5003 9.34469C10.3753 9.22663 10.2295 9.1676 10.0628 9.1676C9.88227 9.1676 9.73296 9.22663 9.61491 9.34469C9.49685 9.46274 9.43783 9.61205 9.43783 9.7926V13.5634C9.43783 13.7301 9.50033 13.8725 9.62533 13.9905C9.75033 14.1086 9.89616 14.1676 10.0628 14.1676ZM10.0003 7.62594C10.1948 7.62594 10.358 7.56344 10.4899 7.43844C10.6219 7.31344 10.6878 7.15371 10.6878 6.95927C10.6878 6.76482 10.6219 6.59816 10.4899 6.45927C10.358 6.32038 10.1948 6.25094 10.0003 6.25094C9.80588 6.25094 9.64269 6.32038 9.51074 6.45927C9.3788 6.59816 9.31283 6.76482 9.31283 6.95927C9.31283 7.15371 9.3788 7.31344 9.51074 7.43844C9.64269 7.56344 9.80588 7.62594 10.0003 7.62594ZM10.0003 18.3343C8.81977 18.3343 7.72255 18.1225 6.70866 17.6989C5.69477 17.2752 4.81283 16.6884 4.06283 15.9384C3.31283 15.1884 2.72602 14.3065 2.30241 13.2926C1.8788 12.2787 1.66699 11.1815 1.66699 10.0009C1.66699 8.83427 1.8788 7.74399 2.30241 6.7301C2.72602 5.71621 3.31283 4.83427 4.06283 4.08427C4.81283 3.33427 5.69477 2.74399 6.70866 2.31344C7.72255 1.88288 8.81977 1.6676 10.0003 1.6676C11.167 1.6676 12.2573 1.88288 13.2712 2.31344C14.285 2.74399 15.167 3.33427 15.917 4.08427C16.667 4.83427 17.2573 5.71621 17.6878 6.7301C18.1184 7.74399 18.3337 8.83427 18.3337 10.0009C18.3337 11.1815 18.1184 12.2787 17.6878 13.2926C17.2573 14.3065 16.667 15.1884 15.917 15.9384C15.167 16.6884 14.285 17.2752 13.2712 17.6989C12.2573 18.1225 11.167 18.3343 10.0003 18.3343ZM10.0003 17.0843C11.9448 17.0843 13.6114 16.3898 15.0003 15.0009C16.3892 13.612 17.0837 11.9454 17.0837 10.0009C17.0837 8.05649 16.3892 6.38982 15.0003 5.00094C13.6114 3.61205 11.9448 2.9176 10.0003 2.9176C8.05588 2.9176 6.38921 3.61205 5.00033 5.00094C3.61144 6.38982 2.91699 8.05649 2.91699 10.0009C2.91699 11.9454 3.61144 13.612 5.00033 15.0009C6.38921 16.3898 8.05588 17.0843 10.0003 17.0843Z" fill="#3960B4"></path></svg></div><div ><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">Note: </strong></span><span style="color:#000000">Your access to different components of the navigation bar depends on your role (Administrator, Manager, or Agent).</span></p></div></div><h2 class="slate-h2 " >Components</h2><p class="slate-p " ><span style="color:#000000">The navigation menu consists of the following components:</span></p><div class="table-container" style="width:100%;min-width:100%"><table class="slate-table" style="min-width:100%"><div class="published-table-header" style="width:100%;min-width:100%;"><div style="width:100px;">Menu Item</div><div style="width:100px;">What it does?</div><div style="width:100px;">Who can see it?</div></div><colgroup ><col style="width:initial"><col style="width:initial"><col style="width:initial"></colgroup><tbody class="slate-TableElement-tbody"><tr class="slate-tr " ><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">Dashboard</strong></span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Takes you to the Dashboard page.</span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Admin, Manager</span></p></td></div></tr><tr class="slate-tr " ><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">QuickCheck</strong></span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Takes you to the QuickCheck page.</span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">All roles </span></p></td></div></tr><tr class="slate-tr " ><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">Reports</strong></span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Takes you to the Reports page.</span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Admin, Manager</span></p></td></div></tr><tr class="slate-tr " ><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">User Menu</strong></span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Gives you access to account-related options.</span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Available menu items depend on your role.</span></p></td></div></tr></tbody></table></div><h2 class="slate-h2 " >User Menu</h2><p class="slate-p " ><span style="color:#000000">The user menu allows you to access different account related options. However, the access and visibility to available menu items depend on your role. </span></p><p class="slate-p " ><span style="color:#000000">The user menu displays the following items:</span></p><div style="text-align:left"><img src="https://d24lr4zqs1tgqh.cloudfront.net/ada9e022-1148-4796-af19-3a1bd2f5ab3e.jpg" style="
              width:230px;
	            height:258px;
	            aspect-ratio:230 / 258"
         /></div><div class="table-container" style="width:100%;min-width:100%"><table class="slate-table" style="min-width:100%"><div class="published-table-header" style="width:100%;min-width:100%;"><div style="width:212px;">Item</div><div style="width:0px;">What It Shows or Does</div><div style="width:0px;">Who Can See It?</div></div><colgroup ><col style="width:212px"><col style="width:initial"><col style="width:initial"></colgroup><tbody class="slate-TableElement-tbody"><tr class="slate-tr " ><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">Client Name </strong></span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Your DNCSolution client name.</span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">All roles</span></p></td></div></tr><tr class="slate-tr " ><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">Manage Users</strong></span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Opens the Manage Users page.</span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Admin only</span></p></td></div></tr><tr class="slate-tr " ><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">Settings</strong></span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Opens the Application Settings page. </span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Admin only</span></p></td></div></tr><tr class="slate-tr " ><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">My MFA Methods</strong></span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Opens the Multi-Factor Authentication setup. </span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">All roles</span></p></td></div></tr><tr class="slate-tr " ><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">Change Password</strong></span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Opens the Change Password page</span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">All roles</span></p></td></div></tr><tr class="slate-tr " ><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">Log Out</strong></span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">Logs you out and redirects you to the login page.</span></p></td></div><div class="slate-TableCellElement-content"><td class="slate-td"><p class="slate-p " ><span style="color:#000000">All roles</span></p></td></div></tr></tbody></table></div><p class="slate-p " ><span style="color:#000000">When you hover over your client name, you will see a </span><span style="color:#000000"><strong class="slate-bold">tooltip</strong></span><span style="color:#000000"> displaying: </span></p><ul class="slate-ul " ><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">Name </strong></span><span style="color:#000000">-</span><span style="color:#000000"><strong class="slate-bold"> </strong></span><span style="color:#000000">Your DNCSolution client name.</span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">Username </strong></span><span style="color:#000000">- Your username</span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">ID </strong></span><span style="color:#000000">-</span><span style="color:#000000"><strong class="slate-bold"> </strong></span><span style="color:#000000">Your DNCSolution Client ID</span></div></li></ul><p class="slate-p " ><span style="color:#000000">Here&apos;s a quick look at the items displayed in the tooltip:</span></p><div style="text-align:left"><img src="https://d24lr4zqs1tgqh.cloudfront.net/cb826d4c-df82-4e16-9b5c-1cb449b7d739.jpg" style="
              width:427px;
	            height:274px;
	            aspect-ratio:427 / 274"
         /></div><p class="slate-p " ></p>

You can use the top-level navigation bar to navigate across the DNCSolution UI. 

The navigation menu consists of the following components:

Menu Item

What it does?

Who can see it?

The user menu allows you to access different account related options. However, the access and visibility to available menu items depend on your role. 

The user menu displays the following items:

Item

What It Shows or Does

Who Can See It?

When you hover over your client name, you will see a 

Here's a quick look at the items displayed in the tooltip:

<p class="slate-p " ><span style="color:#000000">The Dashboard page is the default landing page of the application, providing users with a organized view of reports. Each report is presented as a card, allowing users to gain insights at a glance while offering flexibility to customize and explore data further. Users can customize their dashboard by selecting which reports they want to be displayed, while administrators can control the global access of reports available to all users. Each DNCSoution account comes with a set of predefined reports. Collaborate with our BI team to identify the reports that you’d like to enable for your DNCSolution account.</span></p><div style="text-align:left"><img src="https://d24lr4zqs1tgqh.cloudfront.net/844f2f24-0a97-42c3-9e84-feedc5868275.jpg" style="
              width:1241px;
	            height:634px;
	            aspect-ratio:1241 / 634"
         /></div><h3 class="slate-h3 " ><span style="color:#000000">Chart Customization</span></h3><p class="slate-p " ><span style="color:#000000">Users can switch between different chart types (e.g., bar charts, line graphs, pie charts) to visualize data in different ways.</span></p><div style="text-align:left"><img src="https://d24lr4zqs1tgqh.cloudfront.net/50c83c8a-66b4-4e76-8864-e5ca4e36bc69.jpg" style="
              width:1241px;
	            height:634px;
	            aspect-ratio:1241 / 634"
         /></div><h3 class="slate-h3 " ><span style="color:#000000">Advanced Filtering</span></h3><p class="slate-p " ><span style="color:#000000">Reports can be refined using any data point column, enabling users to drill down into specific details for deeper analysis.</span></p><div style="text-align:left"><img src="https://d24lr4zqs1tgqh.cloudfront.net/1534e803-aaf4-4f3d-a22a-e80812708dfe.jpg" style="
              width:1241px;
	            height:634px;
	            aspect-ratio:1241 / 634"
         /></div><h3 class="slate-h3 " ><span style="color:#000000">Flexible Download Options</span></h3><p class="slate-p " ><span style="color:#000000">Reports can be downloaded in Excel and PowerPoint formats making it easy to share insights with other stakeholders within your organization.</span></p><div style="text-align:left"><img src="https://d24lr4zqs1tgqh.cloudfront.net/15692d8f-7667-4240-bc9d-b82f1232948e.jpg" style="
              width:1241px;
	            height:310px;
	            aspect-ratio:1241 / 310"
         /></div><h3 class="slate-h3 " ><span style="color:#000000">Manage Reports Display</span></h3><p class="slate-p " ><span style="color:#000000">Use the settings icon to choose which reports are displayed on your dashboard. You can select up to five reports.</span></p><div style="text-align:left"><img src="https://d24lr4zqs1tgqh.cloudfront.net/3b6326ed-bfbc-4166-b61e-d0da8da72ddd.jpg" style="
              width:1241px;
	            height:539px;
	            aspect-ratio:1241 / 539"
         /></div><p class="slate-p " ></p>

The Dashboard page is the default landing page of the application, providing users with a organized view of reports. Each report is presented as a card, allowing users to gain insights at a glance while offering flexibility to customize and explore data further. Users can customize their dashboard by selecting which reports they want to be displayed, while administrators can control the global access of reports available to all users. Each DNCSoution account comes with a set of predefined reports. Collaborate with our BI team to identify the reports that you’d like to enable for your DNCSolution account.

Users can switch between different chart types (e.g., bar charts, line graphs, pie charts) to visualize data in different ways.

Reports can be refined using any data point column, enabling users to drill down into specific details for deeper analysis.

Reports can be downloaded in Excel and PowerPoint formats making it easy to share insights with other stakeholders within your organization.

Use the settings icon to choose which reports are displayed on your dashboard. You can select up to five reports.

As a DNCSolution administrator, you can manage access permissions for other DNCSolution users within your organization by assigning relevant access to them based on your business and security requirements.

page allows you to view, create, edit, and disable users in your organization within the DNCSolution system. This page provides administrators with a clear interface to manage user access, roles, and permissions efficiently.

The following sections will guide you through the key features and elements of the 

Total Number of QuickCheck Licenses: X (Remaining: Y)

 is an input text box that allows you to find specific users by entering a partial or complete match. It works along with the selected filters by refining the results based on your input. 

 consists of several filters to help you locate specific users quickly. These filters refine search results based on a selected criteria. 

The following filter options allow you to refine search results based on 

Title

Purpose

You can also refine your search results based on 

find users based on their registered email address.

 filter, a second dropdown field appears. This lets you search for users based on the type of access permission they have.

This filter helps you narrow down your search to users with specific access levels. For example, if you select QuickCheck, you’ll see all users who have QuickCheck access or higher. In other words, the results will include any user who has at least the selected permission level, not just an exact match.

 filter will allow you to search for users based on their most recent login activity. 

 filter, two additional date fields will be displayed:

You can enter either or both fields to filter users within a specific date range. If no dates are entered, the system will display all users based on their login activity.

The Users page displays a list of users in a table format, with each row representing an individual user and containing relevant details such as username, first name, last name, email address, role, access permissions, and last login

Column

Description

column contain visual indicators to denote permissions granted to the user:

As a DNCSolution administrator, you can perform the following actions directly from the 

<p class="slate-p " ><span style="color:#000000">The QuickCheck module serves as centralized hub designed specifically for determining the contactable status for one or more phone numbers by scrubbing against your configured Do Not Contact lists. Whether you&apos;re verifying contact status, calling time restrictions, or simply viewing the transaction history, this module is meticulously designed to streamline the entire number check process.</span></p><p class="slate-p " ><span style="background-color:rgb(255, 255, 255);color:#000000">It enables you to determine</span><span style="color:#000000"> whether each number can be called based on the following criteria: </span></p><ul class="slate-ul " ><li class="slate-li " ><div style="position:relative"><span style="color:#000000">Does the phone number have a </span><span style="color:#000000"><strong class="slate-bold">DNC flag</strong></span><span style="color:#000000">? </span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000">Is the phone number from a state where today is an </span><span style="color:#000000"><strong class="slate-bold">observed holiday</strong></span><span style="color:#000000">? </span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000">Is the phone number from a state that is in a current</span><span style="color:#000000"><strong class="slate-bold"> state of emergency</strong></span><span style="color:#000000">? </span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000">Is the phone number </span><span style="color:#000000"><strong class="slate-bold">restricted</strong></span><span style="color:#000000"> from being called </span><span style="color:#000000"><strong class="slate-bold">during certain hours of the day</strong></span><span style="color:#000000">?</span></div></li></ul><div style="width:100%;
	min-width:100%;" class="callout-widget" data-type=info ><div class="callout-icon"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10.0628 14.1676C10.2434 14.1676 10.3927 14.1086 10.5107 13.9905C10.6288 13.8725 10.6878 13.7232 10.6878 13.5426V9.77177C10.6878 9.6051 10.6253 9.46274 10.5003 9.34469C10.3753 9.22663 10.2295 9.1676 10.0628 9.1676C9.88227 9.1676 9.73296 9.22663 9.61491 9.34469C9.49685 9.46274 9.43783 9.61205 9.43783 9.7926V13.5634C9.43783 13.7301 9.50033 13.8725 9.62533 13.9905C9.75033 14.1086 9.89616 14.1676 10.0628 14.1676ZM10.0003 7.62594C10.1948 7.62594 10.358 7.56344 10.4899 7.43844C10.6219 7.31344 10.6878 7.15371 10.6878 6.95927C10.6878 6.76482 10.6219 6.59816 10.4899 6.45927C10.358 6.32038 10.1948 6.25094 10.0003 6.25094C9.80588 6.25094 9.64269 6.32038 9.51074 6.45927C9.3788 6.59816 9.31283 6.76482 9.31283 6.95927C9.31283 7.15371 9.3788 7.31344 9.51074 7.43844C9.64269 7.56344 9.80588 7.62594 10.0003 7.62594ZM10.0003 18.3343C8.81977 18.3343 7.72255 18.1225 6.70866 17.6989C5.69477 17.2752 4.81283 16.6884 4.06283 15.9384C3.31283 15.1884 2.72602 14.3065 2.30241 13.2926C1.8788 12.2787 1.66699 11.1815 1.66699 10.0009C1.66699 8.83427 1.8788 7.74399 2.30241 6.7301C2.72602 5.71621 3.31283 4.83427 4.06283 4.08427C4.81283 3.33427 5.69477 2.74399 6.70866 2.31344C7.72255 1.88288 8.81977 1.6676 10.0003 1.6676C11.167 1.6676 12.2573 1.88288 13.2712 2.31344C14.285 2.74399 15.167 3.33427 15.917 4.08427C16.667 4.83427 17.2573 5.71621 17.6878 6.7301C18.1184 7.74399 18.3337 8.83427 18.3337 10.0009C18.3337 11.1815 18.1184 12.2787 17.6878 13.2926C17.2573 14.3065 16.667 15.1884 15.917 15.9384C15.167 16.6884 14.285 17.2752 13.2712 17.6989C12.2573 18.1225 11.167 18.3343 10.0003 18.3343ZM10.0003 17.0843C11.9448 17.0843 13.6114 16.3898 15.0003 15.0009C16.3892 13.612 17.0837 11.9454 17.0837 10.0009C17.0837 8.05649 16.3892 6.38982 15.0003 5.00094C13.6114 3.61205 11.9448 2.9176 10.0003 2.9176C8.05588 2.9176 6.38921 3.61205 5.00033 5.00094C3.61144 6.38982 2.91699 8.05649 2.91699 10.0009C2.91699 11.9454 3.61144 13.612 5.00033 15.0009C6.38921 16.3898 8.05588 17.0843 10.0003 17.0843Z" fill="#3960B4"></path></svg></div><div ><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">Note: </strong></span><span style="color:#000000">QuickCheck is designed to return rapid results that can be used for manual dialing. Larger quantities of numbers can be checked for automated dialing operations using our</span><span style="color:#000000"><strong class="slate-bold"> Bulk Scrubbing</strong></span><span style="color:#000000"> process. </span></p></div></div><p class="slate-p " ></p>

The QuickCheck module serves as centralized hub designed specifically for determining the contactable status for one or more phone numbers by scrubbing against your configured Do Not Contact lists. Whether you're verifying contact status, calling time restrictions, or simply viewing the transaction history, this module is meticulously designed to streamline the entire number check process.

 whether each number can be called based on the following criteria: 

<p class="slate-p " ><span style="color:#000000">The </span><span style="color:#000000"><strong class="slate-bold">Reports Page</strong></span><span style="color:#000000"> allows you to view a list of available reports based on your role. The list of reports available to you is determined by system permissions, ensuring that you only see relevant data.</span></p><div style="width:100%;
	min-width:100%;" class="callout-widget" data-type=info ><div class="callout-icon"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10.0628 14.1676C10.2434 14.1676 10.3927 14.1086 10.5107 13.9905C10.6288 13.8725 10.6878 13.7232 10.6878 13.5426V9.77177C10.6878 9.6051 10.6253 9.46274 10.5003 9.34469C10.3753 9.22663 10.2295 9.1676 10.0628 9.1676C9.88227 9.1676 9.73296 9.22663 9.61491 9.34469C9.49685 9.46274 9.43783 9.61205 9.43783 9.7926V13.5634C9.43783 13.7301 9.50033 13.8725 9.62533 13.9905C9.75033 14.1086 9.89616 14.1676 10.0628 14.1676ZM10.0003 7.62594C10.1948 7.62594 10.358 7.56344 10.4899 7.43844C10.6219 7.31344 10.6878 7.15371 10.6878 6.95927C10.6878 6.76482 10.6219 6.59816 10.4899 6.45927C10.358 6.32038 10.1948 6.25094 10.0003 6.25094C9.80588 6.25094 9.64269 6.32038 9.51074 6.45927C9.3788 6.59816 9.31283 6.76482 9.31283 6.95927C9.31283 7.15371 9.3788 7.31344 9.51074 7.43844C9.64269 7.56344 9.80588 7.62594 10.0003 7.62594ZM10.0003 18.3343C8.81977 18.3343 7.72255 18.1225 6.70866 17.6989C5.69477 17.2752 4.81283 16.6884 4.06283 15.9384C3.31283 15.1884 2.72602 14.3065 2.30241 13.2926C1.8788 12.2787 1.66699 11.1815 1.66699 10.0009C1.66699 8.83427 1.8788 7.74399 2.30241 6.7301C2.72602 5.71621 3.31283 4.83427 4.06283 4.08427C4.81283 3.33427 5.69477 2.74399 6.70866 2.31344C7.72255 1.88288 8.81977 1.6676 10.0003 1.6676C11.167 1.6676 12.2573 1.88288 13.2712 2.31344C14.285 2.74399 15.167 3.33427 15.917 4.08427C16.667 4.83427 17.2573 5.71621 17.6878 6.7301C18.1184 7.74399 18.3337 8.83427 18.3337 10.0009C18.3337 11.1815 18.1184 12.2787 17.6878 13.2926C17.2573 14.3065 16.667 15.1884 15.917 15.9384C15.167 16.6884 14.285 17.2752 13.2712 17.6989C12.2573 18.1225 11.167 18.3343 10.0003 18.3343ZM10.0003 17.0843C11.9448 17.0843 13.6114 16.3898 15.0003 15.0009C16.3892 13.612 17.0837 11.9454 17.0837 10.0009C17.0837 8.05649 16.3892 6.38982 15.0003 5.00094C13.6114 3.61205 11.9448 2.9176 10.0003 2.9176C8.05588 2.9176 6.38921 3.61205 5.00033 5.00094C3.61144 6.38982 2.91699 8.05649 2.91699 10.0009C2.91699 11.9454 3.61144 13.612 5.00033 15.0009C6.38921 16.3898 8.05588 17.0843 10.0003 17.0843Z" fill="#3960B4"></path></svg></div><div ><p class="slate-p " ><span style="color:#000000"><strong class="slate-bold">Note: </strong></span><span style="color:#000000">To access the Reports page, you must belong to one of the following roles:</span></p><ul class="slate-ul " ><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">Administrator</strong></span><span style="color:#000000"> </span></div></li><li class="slate-li " ><div style="position:relative"><span style="color:#000000"><strong class="slate-bold">Manager</strong></span></div></li></ul></div></div><p class="slate-p " ></p>

 allows you to view a list of available reports based on your role. The list of reports available to you is determined by system permissions, ensuring that you only see relevant data.

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